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Dropapost
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Ava · Social inbox

Reply to Instagram and Facebook comments and messages from one inbox.

Comments and DMs from your Instagram and Facebook accounts land in a single feed, with what still needs a reply at the top. You reply, hide an unwanted comment, or let Ava handle the simple questions while you work.

Try 7 days freeSee how it works
In short

What is a unified Instagram and Facebook inbox?

A unified inbox (or social inbox) gathers the comments and private messages received on several networks into one screen. Instead of opening Instagram, then Facebook, then Messenger, you see every conversation in one feed, with its status: to handle or already answered.

In Dropapost, the Messages page collects the DMs from your Instagram and Facebook accounts and the comments on posts published through Dropapost. You reply without switching apps, hide or delete a comment, and Ava can take the everyday questions.

The inbox in facts

networks in one feed: Instagram and Facebook, DMs and comments.
2
filters to sort: All, To handle and Potential customers.
3
to reply to an Instagram DM through a third-party app, under Meta's rules.Source: Meta for Developers
24 h
Instagram only opens messages to tools for professional accounts.
Pro
How it works

Reply to Instagram comments without opening Instagram.

You connect your accounts once. From then on, every conversation lands in the same place, with its status.

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  1. 1

    Connect Instagram and Facebook

    One connection per network, through Meta's official access. All DMs come in; comments come from posts published through Dropapost.

  2. 2

    One feed, sorted by status

    Comments and messages, Instagram and Facebook, in one list. Each line shows who, where, when, and whether it's to handle, answered or taken by Ava.

  3. 3

    Reply from the conversation

    Open the thread, write, send: the reply goes under the comment or into the DM, just as if you were in the app.

  4. 4

    Hide what gets in the way

    Spam, a dodgy link, an off-topic comment: hide it without deleting it, or delete it. A hidden comment can be shown again at any time.

What changes

No customer left without an answer.

A forgotten comment under a post is a sale going elsewhere. Here, every conversation has a status.

Instagram and Facebook in one inbox

No more jumping from app to app: comments and DMs from both networks arrive in one feed, with a To handle filter that keeps only what's waiting for you.

Ava answers the simple questions

Opening hours, delivery, availability: if you turn it on, Ava replies in your tone, day and night, and leaves the rest marked to handle. She also spots the people who want to buy.

  • Hide without deleting

    An inappropriate comment disappears from your post without being erased. Show it again in one click if you change your mind.

  • Nothing without a status

    To handle, Answered or Answered by AI: you see at a glance where each conversation stands.

  • One inbox per brand

    Several shops or several clients? Each brand has its own inbox and settings; switch between them at the top of the screen.

  • Potential customers set apart

    People asking for a price, a quote or availability are grouped under their own filter, so you call them back first.

Who it's for

For people whose customers write at the wrong time.

The message arrives at 9 pm, on a Sunday, or in the middle of a rush. The inbox keeps it until you're there.

  • Shops and restaurants

    "Are you open tomorrow?" no longer gets lost between Instagram and Messenger.

  • Trades and local services

    Quote requests arrive under your job-site photos: you see them all in one place.

  • Salons, wellness and coaching

    Questions about slots and prices, sorted apart from simple compliments.

  • E-commerce

    Size, stock, delivery: questions under your product posts no longer go unanswered.

  • Agencies and freelancers

    One inbox per client, with the same sorting, without juggling ten accounts.

  • Non-profits and creators

    Messages from members and followers in one place, without missing one.

Customer reviews

They handed their social media to Dropapost.

Genuine reviews published on Trustpilot, shown verbatim in French.

Ava raising her fist, delighted
Thank you!
4.3Excellent · 22 reviewsTrustpilot
  • Un service SAV incroyable et un application de génie. Un service SAV incroyable, des réponses claires et rapides en temps réel... et que dire de l'application en elle-même ? Tout est fluide, intuitif, simple et tellement précis !
    MTMarion T.Photographe · Apr 2026
  • J'ai testé dropapost et je suis vraiment satisfaite. Les résultats sont cohérents, l'ia respect la tonalité et la charte graphique. Et surtout pas besoin de répéter à chaque fois les éléments de mon entreprise.
    AAminaDropapost user · Jun 2026
  • Très satisfait. Très satisfait ! Plateforme fluide, gain de temps énorme.
    PDPrivate DriverDropapost user · May 2026
  • Dropapost. Dropapost, c'est la référence pour vos réseaux sociaux. De plus si vous avec un problème le SAV est vraiment compétent et très réactif.
    FSFC Shop localE-commerçant · Apr 2026
  • Super aide pour la promo d'un produit.
    LELino ErméDropapost user · May 2026
  • Tarif attrayant. Tarif attrayant, bonne gestion des réseaux sociaux
    ÉCÉco chaufDropapost user · May 2026
  • Parfait et très pratique
    MDMurielle DurlinDropapost user · May 2026
  • superbe franchement
    SSebastienDropapost user · Jul 2026
  • top outils !!
    IBIdir BennaiDropapost user · May 2026
  • prise en main facile
    SOStick OlivierDropapost user · Jul 2026
Read all reviews on Trustpilot
FAQ

Questions about the social inbox

Another question? Write to us

In Dropapost, open the Messages page: comments on your Instagram posts appear there alongside Facebook ones. Click a comment, write your reply and send it: it's posted under the comment, just like from the app.

Go further

Features that go with it

The full AI community managerDropapost vs other toolsAll features
Shall we start?

All your comments, in one inbox.

Connect Instagram and Facebook, and find your comments and messages in one place tonight.

Try 7 days freeSee pricing

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