Your text, word for word
A campaign keyword, a prepared reply: Ava sends it as is whenever a comment contains the word. Nothing made up.
Ava · RepliesAva answers your customers, even at 11 pm.
Instagram and Facebook private messages and comments: Ava answers the usual questions in your tone, with what you told her about your business. What she doesn't know, she leaves to you, marked to-do.
- Private messages and comments
- In your tone
- Your rules, your limits
- Day and night
- A log of every reply
€0 today • 2 min setup
600+ brands, shops and agencies
publish every week with Dropapost.
4.3 out of 5 on Trustpilot
Meta Business Partner
Meta Business PartnerReplies that sound like you, not an answering machine
Everything goes through what you wrote in her settings. That's what makes her accurate, and careful.
What she leaves to you
An out-of-frame question stays marked To handle. The filter gathers them, you reply, Ava steps out of the thread.
The tone comes from your identity
Warm, direct, formal or informal: your brand's Voice page also feeds Ava's replies.
For those who always get the same questions
Hours, address, price, availability: nine messages out of ten. Ava takes them, you take the tenth.
Shops and restaurants
"Are you open on Sundays?" and "Do you deliver?" get their answer during service.
Tradespeople and local services
"Which area do you cover?" gets its answer, and the quote request is flagged to you.
Salons, wellness and coaching
Prices and slots are answered in the evening, booking stays with you.
E-commerce
Delivery times, returns, sizes: recurring questions handled at any hour.
Agencies and freelancers
Settings per client brand, with each one's tone and description.
Non-profits and creators
Members' and followers' practical questions get an answer without tying up a volunteer.
What Ava will never do
Reply outside the frame
A question outside your description stays to-do. Ava doesn't guess a price, a lead time or a policy you haven't written.
Exceed your limit
The daily reply ceiling is strict. Once reached, Ava stops and the messages wait for you, visible.
Speak for you on a thread you took
As soon as you reply in a conversation, Ava steps out. The customer doesn't get two voices.
Questions about auto-replies
Instagram and Facebook private messages, and comments on posts published from Dropapost, if you enabled each toggle. She answers questions covered by your business description.
Through your business description and extra instructions, in her settings. The more precise, the more accurate. What she doesn't know, she doesn't make up.
Yes: a list of tones, and a reply language, automatic or imposed. She also follows your brand identity's tone.
Yes, a maximum number of replies per day, which you set. Once reached, Ava stops and leaves messages to-do.
The Messages page banner sums up the week, and View activity lists every reply with the conversation.
A complaint or an out-of-frame question stays marked to-do, for you. Ava doesn't try to handle a conflict.
Yes, with the panel's toggles. Stopping is immediate, and conversations stay in the inbox.
Message replies are part of your plan, with the daily limit you set. Campaign keyword replies use nothing.
Your customers write tonight. Ava is there.
Enable replies, describe your business, and reread tomorrow what she sent. 7-day trial, no credit card.
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You describe your business once. Ava uses it on every message.
Two toggles
Reply to private messages, reply to comments. You enable one, the other, or both. Potential customer detection sits next to them.