Ava replies to the DMs and comments on your Instagram and Facebook accounts, even at 11 pm: opening hours, delivery, prices, availability. She relies on what you told her about your business, and leaves you what she doesn't know.
Hi, are you open on Sunday?
Hi Karim! Yes, from 10 am to 1 pm. See you Sunday?
What Ava did this weekAn Instagram chatbot is a program that automatically replies to an account's DMs and comments. Classic chatbots follow a fixed script (buttons, keywords, canned answers); an AI chatbot reads the question, understands it and writes a fitting reply, based on the information the business gave it.
Ava, in Dropapost, does both: she writes her replies from your business description and your instructions, and sends your prepared reply word for word when someone writes one of your campaign keywords. She replies on Instagram and Facebook (Messenger), in the language of the message.
Replies start from what you wrote in her settings. That's what makes them accurate, and careful.
A customer asks for your hours at 10 pm: the reply goes out within minutes, in your tone and in their language. They don't wait until tomorrow, and you don't reply from your sofa.
Hi, do you still have the beige sweater in M?
Hi Camille! Yes, two left. Shall I send you the link to order it?
Yes please!
Business description, instructions ("never give prices", "send people to the website"), language and maximum replies per day: Ava stays inside that frame.
Ava's settingsAtelier MailleA complaint, a question outside your business: Ava doesn't make it up. The message stays marked To handle for you.
An abusive message, a scam or an attempt to trick the AI gets no reply, even if it contains one of your keywords.
On a comment you've already replied to, Ava stays out. You take over a conversation whenever you want.
With detection on, Ava lets you know when someone asks for a price, a quote or availability.
Four replies like the ones Ava sends, for an imaginary knitwear workshop. Keep the structure: answer the question asked, give the exact information, suggest the next step.
Are you open on Sunday?
AvaHi! Yes, the workshop is open on Sundays from 10 am to 1 pm. Come and try on the new collection.
The exact information, taken from the business description, and a reason to come.
Do you ship to Belgium?
AvaHi Ines! Yes, we ship to Belgium. Costs and delivery times are shown at checkout on our website.
A short reply that points to the source of truth rather than a made-up figure.
PRICE
AvaHere are our prices: atelier-maille.com/prices. Happy to help with any question!
The prepared text, sent word for word: the link can't get mangled.
My order still hasn't arrived, this is unacceptable.
AvaNo automatic reply: the message stays To handle for you.
An unhappy customer deserves a real person. Ava doesn't try to handle a conflict.
Hours, address, prices, delivery: most messages look alike. Ava takes them, you keep the others.
"Are you open on Sundays?" and "Do you deliver?" get their answer during the rush.
"Which area do you cover?" gets its answer, and the quote request is flagged to you.
Prices and slots answered in the evening; booking stays with you.
Delivery times, returns, sizes: recurring questions handled at any hour.
Settings per client brand, with each one's tone and description.
Practical questions from members and followers handled without tying up a volunteer.
Genuine reviews published on Trustpilot, shown verbatim in French.
Un service SAV incroyable et un application de génie. Un service SAV incroyable, des réponses claires et rapides en temps réel... et que dire de l'application en elle-même ? Tout est fluide, intuitif, simple et tellement précis !
J'ai testé dropapost et je suis vraiment satisfaite. Les résultats sont cohérents, l'ia respect la tonalité et la charte graphique. Et surtout pas besoin de répéter à chaque fois les éléments de mon entreprise.
Très satisfait. Très satisfait ! Plateforme fluide, gain de temps énorme.
Dropapost. Dropapost, c'est la référence pour vos réseaux sociaux. De plus si vous avec un problème le SAV est vraiment compétent et très réactif.
Super aide pour la promo d'un produit.
Tarif attrayant. Tarif attrayant, bonne gestion des réseaux sociaux
Parfait et très pratique
superbe franchement
top outils !!
prise en main facile
Instagram offers saved replies that you insert by hand. For a reply to really go out on its own, you need a tool connected to your professional account. In Dropapost, turn on "Let Ava reply", tick DMs and/or comments, and describe your business: Ava replies for you.
Connect your Facebook Page to Dropapost and turn on replies to DMs. Messenger messages to your Page then get an answer from Ava, in your tone, just like Instagram ones.
A chatbot that understands the question and writes its reply, instead of following a fixed button tree. Ava relies on your business description and instructions, and doesn't make up what she doesn't know.
In Dropapost, when someone writes one of your keywords ("PRICE", "INFO"…), Ava replies with the text you prepared: under the comment if the word is in a comment, in the conversation if it's in a DM. Up to 10 keywords, without using your quota.
To comments on posts published through Dropapost, if you turned the switch on. She skips those you've already answered, insults and spam, and leaves anything outside your business to handle.
Yes: professional, friendly or casual, and a reply language that's automatic (the message's) or fixed.
Yes, a maximum number of replies per day that you set. Once reached, Ava stops and leaves new messages to handle.
The Messages page shows the week's summary, and the history lists every reply with the original message, plus the messages she left aside.
Yes, with one switch. It stops immediately, and conversations stay in your inbox.
Turn on replies, describe your business, and review tomorrow morning what she sent.
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Set up an Instagram auto reply in five minutes.
You describe your business once. Ava uses it for every message, and you review what she sent.
Turn Ava on
One switch to let her reply, then two more: DMs, comments. Potential customer detection sits right next to them.
Describe your business and pick a tone
What you sell, your hours, your area, what she must never say. Professional, friendly or casual tone, and the message's language or a fixed one.
Prepare your keywords
"PRICE", "INFO", "AVAILABLE": for each word, the exact reply. When someone writes it, Ava sends your text as is, link included.
Review the history
Every reply sent is listed with the original message. What Ava chose not to handle is there too, with the reason, so you can take over.