On a Google Business Profile, the owner's reply is the first thing your next customer reads. Tom watches your reviews, drafts the right reply and warns you as soon as a bad one lands. You keep the final word: nothing is published without your approval.
Sophie Lemaire
Two appointments cancelled at the last minute, both times the night before. I'm still waiting for a call back.
Hi Sophie, two reschedules in a row is far too many and I understand your frustration. Call us whenever suits you and we'll lock in a firm date this week.
From pulling in the review to publishing your reply, Tom takes on the tedious part and leaves you the decision.
Tom re-reads your Google profile every hour. Every new review is pulled in, sorted and filed in your dashboard, with its rating, author and date. You stop opening Google to check.
Tom reads what the customer actually wrote and drafts a reply that answers the complaint or the compliment. No hollow formula copied from one review to the next: the text picks up the reason for the review, in your business's tone.
A business reply is public and permanent. Tom never publishes on his own: he drafts, you read it over, you edit if needed, and you publish in one click from Dropapost.
A one-star review left sitting for three days costs more than the review itself. One and two star reviews trigger an immediate email, with the draft reply already in it. The rest wait quietly in your notifications.
An unhappy customer who revisits their review after your reply is the sign the reply worked. Tom keeps every version: you see the before, the after, and the date and time of the change.
Reviews are only half the story. Tom also shows the calls you received, the direction requests and the clicks to your website over thirty days, compared with the month before.
Never. A business reply is public and permanent, so it only goes out on your say-so. Tom writes the draft, you read it over, edit it if you want, then publish in one click from the Reviews page.
Your Google Business Profile, from the Brands page in Dropapost. You connect with the Google account that already manages your business, in a few clicks. Tom reads your reviews and publishes your replies with that permission, nothing else.
Tom is included from the Pro plan, at €39.99 per month, and in every plan above it. The 7-day trial gives you access to Tom along with the rest of the platform.
They matter just as much: a profile where the 5-star ratings get no word from the owner shows. Tom drafts a short reply that fits the rating, without inventing a reason the customer never wrote.
Every hour. A review posted at 2 pm reaches you before 3 pm — and if it is one or two stars, the email goes out right away with the reply already written.
No, they do different jobs. Ava handles your social media: she creates, schedules and publishes your posts. Tom handles your Google profile and your reviews. They work on the same account, each on their own ground.
Connect your profile and Tom takes care of the watching and the writing. You keep the decision and the final word.
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